Travel Lounge has over the years built a strong and extensive network of industry partners around the world. With this strong business relationship within the travel and tourism industry, it enjoys many benefits such as preferred rates and privileged services, which it extends to its clients. This valuable service is in line with our aspiration of maintaining high service standards to our discerning clients. The strategic global alliance that Travel Lounge has forged with uncompromising standard of service.
All staff in the various departments, namely sales & marketing, reservations & ticketing, tour operations and accounts are well trained and focused in their work areas.
- To be competent to enter into airline industry with the exposure and experience as the stepping stone.
- To become a leading travel and tour operator within the country and abroad with inbound and outbound packages, exploring and exploiting the possibilities in the global arena.
- To utilize the human resources in India, in a reliable and professional manner, training them to rise up to the highly demanding industry standards and to serve with international competence to the satisfaction of the employer.
- To build up a model organization in the travel industry providing the highest quality services within each market served by consistently meeting or exceeding the expectations of our customers.
- To develop and operate profitable business ventures through careful selection of opportunities and through channelling its efforts into active expansions both domestically and internationally.
- To establish a professional Tours and Travels organization having a global perspective with global network and international tie-ups.
- To make travel easy and enjoyable for all.
- To organize everything right from travel documentation to arranging hotels and commutation in the destination country and hence to take away.
The travel agency market is competitive, and technology, namely the Internet and Computerized Reservation Systems (CRS), has changed the way travel agencies operate. The Internet gives agencies and individuals the ability to perform travel related research. Discount air fare brokers have taken advantage of the Internet by offering tickets on line at discounted rates. This has increased price competition. Computerized Reservation Systems have increased the speed and efficiency of the agency to customer transaction. They have also increased the start-up costs for travel agencies who wish to be competitive. Moreover, industry competition and the increased number of travel options available have made it necessary for smaller travel agencies to establish themselves as specialists in one or more types of travel. Travel Lounge has done this by positioning itself as an adventure travel specialist. Travel Lounge has not identified a direct competitor in the greater Hyderbad area. Therefore, Travel Lounge will compete with other area travel agencies as they offer alternatives to adventure travel, have the ability to arrange travel themselves, and have the advantage of established relationships with clients.
Brochures for travel locations, rental car companies, entertainment, etc. are obtained from the wholesale houses and service providers with whom Travel Lounge deals. Brochures for our clients are handled by a our company and are mailed to potential customers upon request. Additional literature such as direct mail, print ads, and sales promotion materials will be utilized as needed. Travel Lounge will maintain a database from which customer/contact information will be drawn.
Travel Lounge is a full service agency and sells standard travel agency goods and services, including airfare and travel packages. Additional services include assistance with passports, providing access to top-of-the-line equipment and supplies, and a superior offering that includes access to better than average terrain and activities, accommodations, and entertainment. The value added of Travel Lounge offering is its knowledge and expertise, competitive rates, and specialty focus on adventure travel, which translates into increased satisfaction for the customer.
Travel Lounge has established relationships with providers of travel related products and services. Market research has enabled us to identify and establish working relationships with service providers around the world. Travel Lounge has been able to identify opportunities to capture Certain margins from certain parties. Sourcing will be continuously evaluated. Travel Lounge will take advantage of trade shows, travel industry publications, and other sources of industry related information to monitor the quality of its offering.
Travel Lounge will rely on a Computerized Reservation System (CRS) for all client reservations. The CRS enables travel agencies to identify what the customer is looking for and make that information available quickly. It also increases the speed and efficiency with which Travel Lounge can communicate with suppliers. In addition, the CRS makes customer data storage and retrieval relatively simple. Travel Lounge will also make use of the Internet for market research and communications.
Masoom Group may in the future open agencies at additional locations. In addition, as the Travel Lounge market reaches maturity and may participate in additional segments of the travel market and is researching the market to identify potential opportunities for future sales. Masoom Group’s long-term goal is to establish itself as an internationally recognized service provider of top-of-the-line. This goal does not prohibit us from participating in additional segments. It does, however, provide a corporate focus and a differentiated offering.
Mr. M.A.Majeed – Manager – Accounts / Admin / Operations.